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Upper Hutt Leader : September 7th 2011
3 UPPER HUTT LEADER, SEPTEMBER 7, 2011 NEWS Fast Approval CASH NOW 245 High Street 24 Queen Street Lower Hutt Wainuiomata Phone: 566 0989 Phone: 564 1596 *All Loans Subject to Normal Lending Criteria Loans for all reasons ADELPHI FINANCE LTD The Established Company HN105346/wh Amounts $500 to $5000 Providing Cash Solutions 40 Years of Financial Service 3782251AH Laser Electrical WELLINGTON NORTH 30 Camp Street, Trentham Ph 04 528 3892 "Totally Dependable" email@example.com Considering building? Consider Laser Electrical, we offer specialised Electrical Design. Talk to us first. There must be SOMEONE who can help me! Upper Hutt Citizens Advice Bureau 18 Logan Street, Upper Hutt Ph: 528 9040 E: firstname.lastname@example.org Ad kindly sponsored by UH Cossie Club 2411429BR Budgeting Training Parenting Counselling Appliance world so different TIPS FROM AN EXPERT Mr Edhouse's advice for appliance shopping: Do not make a decision based only on price. Place more value on good service and a long-term relationship with the shop. A good salesperson will give the customer impartial advice on what best suits their needs, and that is not always the most high-tech option. By ROSEMARY McLENNAN NZ-made fast dying out Second generation salesman: Dave Edhouse has sold appliances to customers, and years later, to their children. Photo: ROSEMARY McLENNAN Life-long friendships and expert knowledge about household appliances sum up Dave Ed- house s career. He retired last week from Newbolds Upper Hutt and is look- ing forward to more time for gardening, golf, his wife, Colette, and their children and grand- children. Mr Edhouse, 66, says his wife s retirement and the death of friends his age have been the motivation to call it quits. Upper Hutt born and raised, Mr Edhouse left St Pat s Silverstream and joined the menswear section of Hazelwoods department store. It was the city s largest store and had a huge staff, especially as computerisation was decades into the future. He progressed to the store s appliance division. After five years with the store he joined Begg s music and appliance store in Wellington, then transferred to their Upper Hutt branch. He remembers vividly Wahine Day in April 1968. He got to work only to find sheets of roofing iron flying around Main St. The television aerial at Begg s had been blown over so they could not watch television. As the junior staff member, he was sent to the Provincial (pub) to get a bottle of vodka for manage- ment. The power went off. They listened to a transistor radio and heard that everyone should stay indoors. There were no customers so management and staff played cards and listened to the radio for the rest of the day. Mr Edhouse was headhunted by the then general manager of Begg s to start a Columbus appliance centre in Upper Hutt. It was owned by Cunningham s, who had a plant in Masterton manufacturing appliances under the Norge and HMV brands in opposition to Fisher & Paykel. The new shop also sold televisions, stereos and popular Brother knitting machines. Mr Edhouse says many customers from the Columbus days became life-long friends. The shop folded after the Masterton factory closed. He joined the PSIS, selling appliances in its Wellington store, then became retail manager of the PSIS s Lower Hutt store until it closed. He remembers waiting lists for Lower Hutt-made Philips K9 televisions ahead of Princess Anne s 1973 wedding and the 1974 Christchurch Common- wealth Games. The next job was working for Ice Clear TV in Upper Hutt, then run- ning its short-lived Lower Hutt branch. At the Upper Hutt branch microwaves were the latest kitchen gadget and the store held many classes where housewives learned how to use them. A highlight was Erin from The Waltons television show visiting the Upper Hutt branch, where there was standing room only. After both Ice Clear shops closed, Mr Edhouse worked in Moore Wilsons in Gibbons St. Twenty-two years ago he joined Newbolds in Upper Hutt, then on the east side of Main St, north of the ANZ. Newbolds also had a second-hand division in the for- mer Mayfair Theatre. Mr Edhouse says the main Newbolds store was compact but always busy. Those were the days when interest-free terms had just been introduced and no-one asked for discounts. In the early 1990s Newbolds moved to its present site, the for- mer Pepperells fashion store across the road. The past two decades have seen many changes in the home appliance industry. Most stock is made overseas and only some of the Fisher & Paykel range is still made in New Zealand. There is greater competition in the market and lower margins. Mr Edhouse says Newbolds has been a great business to work for and has the advantage of branches being privately owned and owners working on the shop floor. Some years ago Newbolds joined the 100% group. A recent Fair Go survey about home appliance stores was won by the 100% group members. Newbolds prides itself on per- sonal service and carrying enough stock to meet demand for immedi- ate delivery, often the same day. Another big change is expansion of retail hours from five days to seven-day trading. I m glad it was not [seven day trading] when my boys were at college and doing weekend sports, he says. The internet and web presence is another major change in recent years. Mr Edhouse s last day at work was Wednesday. His farewell present was a motorised golf cart.
August 31st 2011
September 14th 2011