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Upper Hutt Leader : September 7th 2011
18 UPPER HUTT LEADER, SEPTEMBER 7, 2011 NEWS 0800 WELTEC www.weltec.ac.nz Take action now! Study at WelTec with industry experts and get qualifed in carpentry, tiling, bricklaying, plumbing, painting, electrical or landscape construction. Courses start September, October and November -- enrol today. Get qualified in time for the NZ building boom $70 BILLION Being injected into the construction industry 30THOUSAND Newly qualifed workers needed 3838064 Ph: 528 7588 (24hrs) 15 Geange Street, Upper Hutt "When quality counts" Fo rProfessional Advice on Flooring WE HAVE IT COVERED! UH103863R 3609155AE 4006899AA Do you want to QUIT SMOKING? Call today for an appointment 04 529 7405 021 529 740 WARNING! You may never smoke again. Tui McKenzie Therapist Only 1 appointment required A WORD OF ADVICE You have racked up a $2000 bill on your internet account. On emails and a little bit of surfing? If it is unlikely, the law does give you some protection, advises the Ministry of Consumers Affairs. You can fight false internet bills A consumer recently reported her trouble with a hefty internet bill. After questioning the consumer about her internet use, the inter- net service provider said it was probably from a virus and agreed to wipe the bill as long as she got her computer fixed. The next time, the internet pro- vider said she had used $9000 of data (which is roughly one gegabyte an hour non-stop). They said they could not wipe the bill again. You can easily feel helpless in this situation. How can you prove that you did not use that much data if the internet service provider insists you did? To start with, you are covered by the Consumer Guarantees Act and the Fair Trading Act. Under the Fair Trading Act your bills cannot be false or mis- leading. Under the Consumer Guaran- tees Act the internet provider must use reasonable skill and care in providing the service, including calculating your usage, and in the way they respond to complaints. The Consumer Guarantees Act gives you the right to cancel a service if there is a serious problem. You can also get compensation for consequential loss. These laws mean you may: Dispute that you used so much data and the size of the bill. Negotiate out of your long-term contract with the internet service provider. Claim back the cost of getting your computer or other equipment checked out for faults or viruses. Claim for the cost of not being able to use your internet for some time. Make a complaint to the Com- merce Commission (0800 943 600, comcom.govt.nz). If you have tried resolving the problem with your internet ser- vice provider but have not achieved a satisfactory outcome, you can take your complaint to Telecommunications Dispute Res- olution (0508 98 98 98, tdr.org.nz). This is a free and independent service which can deal with most complaints about most internet service providers (as well as assisting with problems relating to home phones, mobiles, and the like). A few providers are not covered so you may need to take your claim to the Disputes Tribunal instead. To find out more about your consumer rights visit consumeraffairs.govt.nz or contact your local Citizens Advice Bureau.
August 31st 2011
September 14th 2011