by clicking the arrows at the side of the page, or by using the toolbar.
by clicking anywhere on the page.
by dragging the page around when zoomed in.
by clicking anywhere on the page when zoomed in.
web sites or send emails by clicking on hyperlinks.
Email this page to a friend
Search this issue
Index - jump to page or section
Archive - view past issues
Upper Hutt Leader : July 25th 2012
14 UPPER HUTT LEADER, JULY 25, 2012 LETTERS Call for your free market appraisal today. "TALK TO THE TRANTERS" Garry Tranter DDI 212 6636 or 027 462 594 email@example.com SAFARI REAL ESTATE LTD LICENSED UNDER THE REAA 2008 Lisa Tranter 027 203 4669 firstname.lastname@example.org Reading difficulties can cause a lifetime of problems IF YOUR CHILD ■ Struggles to read fluently ■ Has trouble with comprehension ■ Has trouble remembering what they read HELP IS AVAILABLE NOW THROUGH CELLFIELD Cellfield is a 12 week program that improves the reading process in the brain. Published research shows average gains of: ■ 12 months comprehension improvement ■ 23 months decoding skills (word attack) Give your child the gift of reading Call Patrick on 528 7707 www.kipmcgrath.co.nz www.cellfield.com 4675314AC UPPER HUTT VETERINARY HOSPITAL & CATTERY 578 Fergusson Drive, Upper Hutt Tel: 528 4788 We believe in providing professional service without costly price tags. Come in and see us today: youll notce the diﬀerence! HALF PRICE CAT AND DOG DE-SEXING ON NOW! CALL THE CLINIC TO BOOK YOUR PET IN OFFER VALID UNTIL 15TH AUGUST If you have room in your heart and home for a new feline friend stop by and say hello! 2150018CU Closing date for applications is 5pm Thursday 9 August 2012 Projects to begin after 1 Sep 2012) You don't need to be an arts organisation to apply, anyone wanting to run an arts based project is eligible, ie craft sessions, dance recitals, school holiday programmes, music classes, cultural performances/classes, preschool art appreciation sessions etc. Call to see if your project fits the criteria for Creative Communities. Note: there have been some significant changes to this fund, please read the application form before applying. If you would like an application form please contact 04 527 2792, or email email@example.com or visit www.upperhuttcity.com Upper Hutt City Council Community Grants Closing Thursday 26 July 2012 @ 5.00 pm For community groups either working in Upper Hutt or for community organisations that benefit the residents of Upper Hutt. Criteria for allocation of funding 1. Must show a strong need for the service or programme or event and wide community benefit. 2. There must be a demonstrated need for additional funding. 3. Applicants should be able to show substantial volunteer involvement and self-help 4. Applicants must demonstrate limited ability to access other local sources of funding Priority is for operational and administration costs, with most applicants receiving between $500 to $1,000. No late applications accepted. AR GET I O T C A E E LA P LV FREE PARKING AT THE DOOR 40 Park St, Upper Hutt. Ph: (04) 526 6513 email: firstname.lastname@example.org AND Thimbles Threads bernette SEWING MACHINES $249 from Untill August 11 5 year warranty 4750669AA FROM Page 10 EKERS' WEEK In support of the Ascot After the demise of our wonderful boutique cinema The Lighthouse I transferred my allegiance to the Ascot Cinema. I have shared many great cinematic experiences with them and always found the staff friendly and helpful, including Lesley and Fran. Only once has there been a hiccup with my pre-bookings. When I raised the problem with Lesley afterwards she was most apologetic and sent out some free tickets straight away. I am totally happy to continue supporting our local cinema and indeed local retailers who stock what I need. I find that our local retailers are more friendly and helpful than in larger centres. I would encourage anyone to buy local where possible and support Upper Hutt. TONY CHAD, Whitemans Valley Putting service back into service station A recent experience at Mobil Silverstream illustrates how the concept of service has been forgotten by too many large corporations. Mobil seemingly now treat all customers as potential criminals, requiring us -- at any time of the day -- to pay for our fuel before we can get it. A member of staff, not otherwise occupied, appeared to have been trained to stand alongside the self serving customer (who had now paid) and argue the reason why, rather than listen to feedback or -- dare I suggest -- provide any service. Feeling I had not been heard, I attempted to send an email to Mobil, as instructed on their website. That failed, due to a problem reported to be with their server. By now I felt a challenge that had to be accepted -- I will get my Message to Mobil . I found the telephone number for customer service . The music was pleasant, but clearly my call never reached the head of the queue, and finally a call of a different kind -- nature -- required I hang up.A second call did get a response, from someone I could barely understand and who asked me to spell Wellington ! I failed; the challenge had proved too great. But fortunately I have since found Z Energy at Trentham, and I hope others do too. Clearly they do not have the Mobil mindset, and have chosen to put service back into service station -- service that deserves to be rewarded. MIKE HORNER, Pinehaven Andrew McNaught, New Zealand retail manager for Mobil, replies: It is disappointing to hear about a negative experience of customer service at Mobil, as we always try to provide a good experience for all our customers. We encourage our customers to provide feedback, and have several mechanisms for doing this. I apologise to Mr Horner that these appear to have failed him, and we will endeavour to get in touch with him directly to discuss his issues. I recognise that the need to prepay for fuel has caused frustration for some customers. Unfortunately we, along with many other service station operators, were forced to introduce prepay at pumps in response to the increased frequency of drive-offs over recent years -- a situation which was costing service stations in New Zealand unsustainable losses from the theft of fuel. We are, however, committed to our customers, and will continue to work with all our station operators to improve service. Wisdom lacking With the ink barely dry on the redundancy cheques for the staff at the i-SITE (whose service, wisdom and knowledge to and of Upper Hutt City and its council spanned over 50 years collectively), I see council is now wanting two new people to market and communicate Upper Hutt city to the world in last week s job section of the Leader. Isn t that what Paul, Christine and Elaine did for a number of years, effectively and well, before they were made redundant? J KINNAIRD, Birchville Herby history sought I am writing on behalf of the Upper Hutt Herb Society, as we are starting a website and we would be grateful for any information regarding the history of the society from any former members who are still living locally and could help us with this. We are also endeavouring to trace any library books which have been borrowed and have not been returned. If anyone finds them in amongst their books we would be very glad to have them back. New members are welcome: if you have an interest in herbs and wish to learn more about using them in cooking, beauty products, household cleaning and medicinal means, we would be pleased to see you. Our monthly meetings are held at the King Lion Hall, King St, on the third Thursday in the month. For any further information, you can ring 528 2270 in the meantime. E KEATS, Upper Hutt Thanks I would like to say a huge thank you to the Upper Hutt police officers who responded so promptly to a call to locate my wife, who suffers from dementia, when she left the house unobserved one day last week. They were not only professional and efficient but were also concerned and reassuring. They found her and brought her home. Thank you to you all. I am also grateful to the local people, the posties and the lady delivering advertising material who, when approached, said they would keep a look out for my wife in the streets along which they were walking. Again, a big thank you to you all. It is good to live in a community where both the police and the local people are so concerned and helpful. COLIN BARNES, Trentham
July 18th 2012
August 1st 2012